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FAQs

We are offering Delivery in almost all cities in Pakistan.

Packages are delivered between 10:00AM-18:00PM from Monday to Saturday. There are no deliveries on Sunday and on Public Holidays.

We would make every effort to deliver your order within 2 - 5 business days, depending on the location of delivery. Please note that nexair.pk is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Yes, we do. All orders of Rs. 1000 and above enjoy free delivery, while a nominal delivery charge of Rs. 200 is applied on orders below.

No, it isn’t, though the authorized/intended recipient will be required to sign the delivery document upon the delivery of the package.

All nexair.pk packages are perfectly sealed at the warehouse before handed over to our Logistics Partners. At the time of Receiving please check the external condition of the Flyer/Package/Box to see, if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, Return the Package back to the courier.

If you find that the product in the box is tampered or missing when you open the package, please contact nexair.pk Customer Service at 03114 NEXAIR (639247) within 24 hours of receiving the parcel.

Yes, you can change the delivery address before it is dispatched from our warehouse. If the order is already dispatched you have to cancel the order and re-order the product with the correct address. If you have already made the payment, it will be refunded to you as per refund terms and conditions.

Please contact our Logistics Partners or nexair.pk Customer Service to get help on such issues.

Our Logistics Partners are Trax Logistics and Leopards Courier for local delivery in Pakistan.

You can track your order details on nexair.pk or directly through our Logistics Partner’s websites using your Tracking Number. Leopards Courier: http://leopardscourier.com/pk/tracking/ Trax Logistics : http://www.trax.pk/ . Click, Track and Trace Our Logistics Partner’s Contact information can be found on their websites.

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